Marshals Sent To School

by Paul Bass | April 30, 2008 2:03 PM | | Comments (18)

DSCN9174.JPGDSCN9176.JPG(Updated story) The DeStefano administration’s not booting any controversial or politically connected marshals from its towing program — but it’s sending them to sensitivity “training” as part of an overhaul.

It’s also introducing a new tool, a “Club Tire Claw” (pictured), as an alternative to towing some cars whose owners owe the city money. And it’s making the whole towing process more “customer-friendly” with a grievance procedure and online and 24-hour paying options for the public.

City transportation chief Mike Piscitelli (pictured above) detailed these and other changes at a press conference Wednesday outside City Hall.

Those measures were taken in response to a series of articles in the New Haven Independent.

The changes affect the city’s controversial Plate Hunter program, as well as its overall towing policies.

Under the Plate Hunter program, the city hires marshals and towing companies to roam city streets and identify, via a computerized device, the license plate numbers of cars whose owners owe back city taxes or unpaid parking tickets. The cars then get towed and stored until people pay the debts as well as $127 for the tow.

Mayor John DeStefano suspended the program April 11 after the Independent reported that a marshal called off a tow of a politically connected minister, Boise Kimber. The marshal, Peter Criscuolo, turns out to have a controversial record as a marshal in the program. Criscuolo, a fund-raiser for the mayor, is town chairman of North Haven; it turns out all the lucrative marshal work under the program was given to suburban marshals.

In addition, one towing company was accused of creating a fake “second” company to double the city business it receives towing cars. On Wednesday the city announced that it has taken one of those two companies, Anthony’s Hi-Tech, off the towing list. (Click on the play arrow to watch company chief Anthony Monaco’s defense.)

And at least one city towing company on the city’s approved list was apparently improperly auctioning off abandoned cars, leading the state Department of Vehicles to take action.

At Wednesday’s press conference, Piscitelli spoke of how everyone connected with towing cars for the city — marshals, private company employees, city workers — will undergo training over the next week on how the program should run.

In addition, the marshals who make $50 an hour accompanying tow drivers will have to be certified to continue the work after completing “de-escalation” training with Community Mediation. The four marshals who current get all the work — all from the suburbs, two of them Democratic town chairmen, one a mayoral fund-raiser previously suspended for mistreating a citizen — will be joined by a broader pool of marshals encouraged to participate.

IMG_1430.jpgHowever, the city is not removing Peter Criscuolo (pictured) from the list despite his checkered record. (His hometown of North Haven did remove Criscuolo from doing similar work, citing a conflict of interest with his political duties.)

“He has to be certified like everybody else,” Piscitelli said Wednesday. “This is not a review of past practice. It’s moving forward” with a bigger pool of marshals.

And the city will in coming months draw up contracts, with clear performance measures, for towing companies doing government work. Right now there are no contracts.

The city’s also experimenting with a new tool that will avoid some towing: an uber-“club” placed on car wheels to keep them in place until car owners payback debts. The new tool is called “The Club Tire Claw XL.” The city is hiring VioAlert Systems LLC to run an experimental program focusing just on cars whose owners owe back parking ticket fees. If it works, the city may expand it to cover cars whose owners owe back taxes; for now, the city will continue towing those cars under the Plate Hunter program once it gets back up and running.

VioAlert’s CEO, Karl Faerber, demonstrated how the Tire Claw works, at the press conference. Click on the play arrow to watch.

Customer Friendly

In response to citizen frustration over the Plate Hunter program, the city is instituting a grievance procedure, through the Police Commission, for appeals of towing practices and charges. A task force overseen by city Chief Administrative Officer Rob Smuts will “review zoning, customer treatment, auctions and communications” connected to the program. And the city hopes to set up a “24-hour payment center,” an online “Parking Desk,” and a desk at 200 Orange St., Room G3, for people to get immediate information on their debt accounts or contest their tickets.

Previous coverage of New Haven’s towing industry:

DMV To Towing Companies: No Sealed Bids

Third Towing Scrape Detailed

Clergy “Exemption” Detailed


New Towing Probe Sought

$200 For 4 Hours

Towing Program Halted

Kimber Gets Off The (Towing) Hook

“We’re Not Double-Dipping”

Alvin Goes For The Chevy

Towing Co. Ducks Tax Bill







Comments

Posted by: jeffreykerekes [TypeKey Profile Page] | April 30, 2008 6:55 AM

I am glad the city is taking steps to address this issue. Perhaps as a de-escalation technique, you could have a way to process credit cards on the spot to pay the bill.

Has Rev. Kimber paid his bills yet? What happens to tow companies and marshalls after they sign this document of understanding and still don't comply? Will there be consequences for misbehavior now when obviously repeated misbehavior in official capacity is allowed, when specific instructions to tow a vehicle with confirmation on outstanding taxes is made?

Posted by: cedarhillresident [TypeKey Profile Page] | April 30, 2008 8:19 AM

I hope at today's press conference more than a slap on the hand happens! The marshal was in the wrong and needs to go. The Rev. need to pay what he owes and then some.
I just don't get it. There are rules in place, and because they were caught braking them, they are getting a free ride...because they did not understand them?? Is that what they are saying? Please...No do overs!

Posted by: Bishop Baloney | April 30, 2008 9:06 AM

The city has just done the de-escalation technique on us all. Suspension of towing program, retraining, then a quiet resumtion. Give it a year and it will be back to normal with tjhe same folks taking their cut. This would not have been an issue if Bass had got his car cheap at the auction.

Posted by: Your Tax Dollars at Work [TypeKey Profile Page] | April 30, 2008 11:16 AM

As suggested earlier by this correspondent, the City should look into taking over the whole slimy towing operation! Using police officers to drive about 3 tow trucks would eliminate the need for marshalls. The City would get the profits from operating the towing business or it could pass on the "savings" to "consumers."

New Haven cannot be the only place where this problem exists. Has there been any study on how other municipalities deal with it? All one has to do is get on the phone, the web, and perhaps make a few site visits. Instead of hiring multi-thousand-dollar consultants, get some summer intern to do the work and write the report. Maybe we could also find out what the present system is really costing our citizens.

Posted by: In The Hood | April 30, 2008 12:37 PM

Thanks to the New Haven Independent this outrageous program and it's subsidiaries are being examined. Now what about some training for the tax office in customer service and citizen respect.

Posted by: cedarhillresident [TypeKey Profile Page] | April 30, 2008 12:45 PM

Your Tax Dollars at Work
I might work but... How much do tow trucks cost.... Where would we store the cars'? We would need to have a staff in place to handle the paperwork. But we would get the profits from the auctions of the unclaimed vehicles be able to charge the fees maybe even cheaper fees than the towing companys. Hmmm

Posted by: Cheri | April 30, 2008 12:48 PM

I seem to agree with "Your Tax Dollars at Work." Is there any data on what the city will have to spend to recover the money that it currently fails to get from these folks?
New Haven cannot seem to afford a new "policy" on ANYTHING if there isn't very convincing evidence that it will be very effective.

Posted by: king james V | April 30, 2008 2:30 PM

Paul, you and your staff have done a fine job and followed up nicely. Now can i ask are you ever going to dive back into westville's voting scandal and what have become of former parking czar and also destefano connected croy Brian Mcgrath's so called investigation?

Posted by: facChek | April 30, 2008 2:39 PM

The city is instituting another layer of beauracy
by instituting a grievance procedure, through the Police Commission, for appeals of towing practices and charges.
This action is suppose to be a cure for a problem which occurred because of insubordination by Criscuolo. The remedy should have been dismissal.
This farce is a over reaching over reaction by the administration who failed to implement the current policy.
Call it political hokus-pocus and smoked out mirrors.

Pay up Kimber!!


Posted by: cedarhillresident [TypeKey Profile Page] | April 30, 2008 3:44 PM

facChek

Yeah did the Rev pay??

Posted by: robn | April 30, 2008 4:41 PM

This is a great idea. Eliminate towing as much as possible.

My friends have had their vehicles damaged by towing and some have had articles stolen out of their trunks. The claw is a fair way to to resolve an infraction, doesn't involve wasted energy dragging a 2000 pound object miles out to a tow yard, and allows the violator reasonable access to their vehicle after paying up (how many times have NHI readers had to drive a friend out to a tow yard?)

Posted by: Your Tax Dollars at Work [TypeKey Profile Page] | April 30, 2008 7:51 PM

My GUESS is the tow trucks would cost about $300,000 per year including amortization and maintenance. Personnel cost should be about another $300,000. Administration: $50,000. Very rough guestimate of total cost:$650,000. You'd probably have to tow an average of 10-12 vehicles per day to break even. Plus the towing service would be available for other police work, e.g. clearing accidents, etc. No marshall service would be needed because sworn police officers operating the tow trucks could serve papers, so if needed, the City could collect the marshall's fee.

Storage? Does the City own any suitable vacant land?

Posted by: East Rockette | April 30, 2008 8:54 PM

how many times have NHI readers had to drive a friend out to a tow yard?

Or had to walk to the tow yard, after discovering our car had been towed from outside our house during an unannounced Snow Emergency. Our only vehicle, no friends in town, taxi never showed. Nice. Luckily one of us could stay home with the kids so we didn't all have to troop through the snow and pay $50 for the privilege.

I can't help thinking it should be illegal to tow cars with child seats in them. (Of course then everyone would get a car seat, but hey).

Posted by: Gary Doyens | April 30, 2008 9:30 PM

SENSITIVITY TRAINING????? ha..add the mayor's name to the list of those sitting in a circle holding hands. That's rich.

Posted by: realdeal | May 1, 2008 6:53 AM

Criscoulo should be banned from doing city work because he violated the very oath he chose to upkeep as a marshall by determining the law does not apply to a good political friend of the Mayor.
However the Mayor would then lose one of his greateast fundraisers. This diversionary technic of schooling for the marshalls may seem to work in salvaging or preserving the mayors great fundraiser but what about the damage done to the democratic party of New Haven. The administration should not be so self centered on the issue. They should banish Mr. Criscoulo to protect the Democratic party. Just as was done in North Haven.
Alderman, and the state delegation will now become easier targets of the Republican party because of this self centered behavior. Thats wrong.

Posted by: Chris Gray | May 2, 2008 2:36 AM

Hey, Realdeal, are you kidding, New Haven alders and its state delegation becoming "easier targets for the Republican Party"?

They've been easy targets my whole lifetime, but Republicans have managed few and far between challenges. The lock Democrats have had on city politics for decades has led to an arrogance that has no real shame.

This dog and pony show is just meant to mollify Paul, NHI readers and the few who have followed the tv coverage with anything more than bored disinterest. The minute Bass gives up on the coverage; it will back to business as usual.

As it is, the coverage hasn't resulted in any significant change, just window dressing.

Posted by: Charlie [TypeKey Profile Page] | May 2, 2008 12:14 PM

Poor Mike Piscitelli. He's a decent human being trying to do a professional job in an environment where professionalism is the last thing anyone cares about. He must feel like a fish swimming in a shark tank.

Posted by: Charlie [TypeKey Profile Page] | May 2, 2008 12:14 PM

I feel bad for Mike Piscitelli. He's a decent human being trying to do a professional job in an environment where professionalism is the last thing anyone cares about. He must feel like a fish swimming in a shark tank.

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